Papers with usability metrics
Bot-Adversarial Dialogue for Safe Conversational Agents (2021.naacl-main)
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| Challenge: | a new method for evaluating chatbot safety is proposed to mimic human-generated data . a bot-adversarial dialogue model learns undesirable features from this data, a study finds . |
| Approach: | They propose a human-and-model-in-the-loop framework for evaluating toxicity of chatbots . they propose two methods for safe conversational agents by either training on data or ”baking-in” safety to the generative model itself. |
| Outcome: | The proposed methods are safer than existing models while maintaining usability metrics, the authors say . they show that the proposed methods can be used to make safer models with human-model interactions . |